Hours: Mondays through Fridays 8am to 5pm.

Must have an appointment. Call the above number for an appointment.

The following documents must be provided at the time of the scheduled appointment in order to receive assistance:
    Energy bill - current electric or gas bill.
    Proof of income for ALL household members.
    Social Security cards for everyone in the household.
    Photo ID for all members in the household that are 18 years of age and older.
    Food stamp certification letter showing current monthly amount.
    Birth certificates for children 5 years of age or younger living in the household.
    Tenant calculation form, if living in public housing for Panama City, Springfield, Royal American, Section 8 or HUD.
    Proof of disability.

The Low Income Home Energy Assistance program is called LIHEAP. They assist low income people and families with their heating and cooling bills. This program is therefore, a year long program that is available 12 months a year. To qualify for the LIHEAP assistance, you need to qualify. We provide the current Federal Poverty Rates nationwide below.

You are automatically qualified for LIHEAP assistance if you participate in the SNAP food stamps program, TANF Temporary Assistance for Needy Families, or the SSI program through Social Security.

Federal Poverty Guidelines for 2024

Persons In Family	Earnings (100% Fed Poverty Guideline)
1	$15,060
2	$20,440
3	$25,820
4	$31,200
5	$36,580
6	$41,960
7	$47,340
8	$52,720

*Alaska and Hawaii have different rates for HUD federal poverty guidelines.
These numbers above represent 100% of the Federal Poverty Rate. In order to get legal aid from some offices, they use a sliding fee scale. When they use a sliding fee scale, the 100% rate can be different than 100%. In those cases, using for example a 200% federal poverty level, you will only need double the 100% number listed above to 200%.

User questions & answers

Have you used the Bay County Council on Aging - Bay County LIHEAP service before? If so, please help our website users by answer these questions below.